Volta Charging - Privacy Policy

Website and Mobile Application Privacy Policy for the United States

Last Updated: August 27, 2021

Volta strives to take reasonable care when we collect, store, use and protect your personal information according to this Privacy Policy. This Privacy Policy applies to visitors of this website and to Users of all the services (collectively the “Services”) offered by Volta, its subsidiaries and affiliates, via VoltaCharging.com (“Site”) or the necessary software or mobile applications (“Software”) used in connection with the Services to Users (“User” or “you”) of the Services in the United States. This Privacy Policy is incorporated into, and is subject to the Terms (including any definitions in the Terms). By using the Site and the Services or by transmitting information to us by email or other electronic means, you agree to this Privacy Policy.

Privacy Policy

Types of Personal Information We Collect

We collect the following categories of personal information:

Data you give Data we collect
  • Contact details
    • Name, email address, postal address, and phone number
  • Your feedback
    • Online surveys and polls, product feedback, any information you provide when contacting us, etc
  • Payment information
  • Profile photo
  • Information about your vehicle
    • The kind of electric plug-in vehicle you drive
  • Website analytics
    • Including your IP address, pages viewed, the URL from referral websites, links clicked on
  • Browser and device information
    • Type of Internet browser and operating system you use, other device heuristics
  • Information about your use of Our Services
    • During in app events, we collect geolocation, date timestamp, mobile advertising identifiers, a proprietary user ID, and charging session information
  • Information about your personal devices
    • Your device type, operating system, network, and other information
  • Location information
    • We collect precise location information (latitude and longitude) recorded during in app events
  • Information from third parties, including demographics, location information, and vehicle purchases or interests.
  • Information about your vehicle and app use, which may include your driving speeds and navigation while using the app

When We Collect Personal Information

We collect personal information when:

Data you give Data we collect
  • You email, call or otherwise communicate with us
  • You fill out surveys or other market research activities
  • You sign up for Our Services
  • You visit and interact with our website
  • You view our newsletters or other email communications
  • You use social media to access our products or services
  • You click-through a marketing promotion
  • You use the app, including processing payment or providing charging services
  • You search for a charging station in the app
  • You use a charging station
  • You engage with push, in-app or other device-specific notifications

How We Use Collected Personal Information

We use the personal information that you give and we collect for the following purposes:

  • Provide our products and services, notably
    • Enabling search functionality to identify and direct you to charging stations.
    • Processing payments for EV charging.
    • Monitoring app use, including charging and other activities surrounding charging stations.
  • Customer support
    • Respond to your issue reports, questions or feedback.
  • Improve Volta
    • Improve our products and services.
    • Troubleshoot any website, software or charging issues.
  • Advertising and Marketing
    • We use Personal information for advertising and marketing purposes. This helps keep our Services low cost or free of charge.
    • We may send you email updates about new features, products, and services.
    • We may use collected information for online or mobile display advertising.
  • Location information
    • We use precise geographic location information to facilitate our Services, including helping you navigate to charging stations.
    • We may also use location information to measure the effectiveness of advertising, and to serve relevant ads by Volta or our advertising sponsors.

How We May Share Personal Information

  • We may share collected personal information with vendors or service providers. Our contracted vendors or service providers are prohibited from using Volta-collected personal information for any other independent marketing purpose. Please see below how you can opt-out of our vendors’ cookie-specific data uses.
  • To resolve customer disputes or inquiries.
  • For internal business purposes, including to analyze how the Services and our charging stations are used; forecast network utilization; plan charging station networks; design advertising campaigns; measure the performance of advertising campaigns; analyze electric vehicle charging trends; design new services or products; conduct audits or testing; perform internal research; and maintain business records.
  • To protect the legal rights of Volta or our website, platform or service users.
    • the legal rights of our company, our employees, our agents, and our affiliates.
    • to protect the safety and security of our website visitors.
    • to detect and protect against fraud.
    • to comply with law or legal process.
  • Volta may also share your personal information as part of a business transition.
    • Volta may share personal information with prospective purchasers to evaluate the proposed transaction.
    • Volta may also share your personal information with another company that buys assets or stock of Volta. That company may use and disclose personal information for purposes similar to those described in this policy.
  • With your consent.

In addition, we may share de-identified, aggregate, or anonymous information about our website visitors and Services users with advertising or marketing partners. See below for more information about your choices with our use of cookies and related technologies.

Read more about the specific vendors or third parties who receive your personal information, including those using cookies>

Vendor Purpose Reference to Privacy Policy
Stripe Payment Processing Stripe’s Privacy Policy
Apple Pay Payment Processing Apple’s Privacy Policy
Google Pay Payment Processing Google’s Privacy Policy
Snowflake Cloud Services Snowflake’s Privacy Policy
Mixpanel Product and Services Analytics Mixpanel’s Privacy Policy
Segment Product and Services Analytics Segment’s Privacy Policy
PlaceIQ Mobile Retargeting PlaceIQ’s Privacy Policy
Groundtruth Mobile Retargeting Groundtruth’s Privacy Policy
LinkedIn Online and Mobile Advertising LinkedIn Advertising Preferences
Facebook Online and Mobile Advertising Facebook Advertising Preferences
Quorum Mobile Retargeting Quorum’s Privacy Policy

Your Rights And How To Exercise Them

  • Access the personal information we maintain about you.
  • Delete the personal information we maintain about you, unless such information is necessary for compliance with our legal or regulatory obligations.
  • Opt-Out of certain uses of your personal information. You can opt out of:
    • Email marketing - unsubscribe to our commercial email list by following the instructions provided in the email.
    • Tailored advertising using third party cookies on our website or through mobile software or services. Refer to our list of advertising services above for company-specific opt-out choices, or visit http://optout.aboutads.info to exercise an industry-wide opt-out. In addition, you may reject or delete cookies through your browser settings.

You can exercise these rights by contacting Volta at privacy@VoltaCharging.com

Read more if you are a resident of California >

California Residents

The California Consumer Privacy Act or “CCPA” gives California residents certain rights with respect to their personal information.

If you are a California resident, you have the right to:

  1. Request a notice identifying the categories of your Personal Information which we share for business purposes and third parties marketing purposes. We’ve provided all this information above.
  2. Request to know more about the specific pieces and categories of personal information we collect, use, sell and disclose.
  3. Request we delete your personal information.
  4. Volta Charging does not ‘sell’ our customer or user personal information. However, as the CCPA may be defined broadly, you may choose to opt-out of the potential independent use of cookie-specific information used for online advertising by clicking through the links provided above.

You may exercise these rights by contacting Volta at privacy@VoltaCharging.com.

Volta currently does not enable website visitors to exercise a ‘Do Not Track’ signal.

Security

We have implemented reasonable security measures designed to protect your personal information from unauthorized access and disclosure. It is important that you understand, however, that no website, Internet-connected device or online platform is completely secure. We cannot anticipate all potential misuse of your information, and as a result, cannot guarantee the security of any information you transmit to us.

Children

We do not intentionally collect any personal information from children under the age of 13. If you believe we have obtained personal information associated with children under the age of 13 (or 16 in California), please contact us at privacy@VoltaCharging.com and we will delete it.

This website may contain links to other websites or services. We do not control what information you provide, or is collected by these third-party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

Contact us

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact Volta by mail, telephone, or e-mail:

http://www.VoltaCharging.com
155 De Haro Street
San Francisco, CA, 94103 USA
privacy@VoltaCharging.com

Changes To This policy

We may revise this policy from time to time. Review it occasionally so that you keep up-to-date on our most current practices. We will put the effective date of the latest version at the top of each policy.

About Our Charging Stations

We place cameras on our charging stations. These cameras do not collect personal information or identify individuals through facial recognition. These cameras are used to collect information about the vehicles being used with our stations, including their make, model, tires or other attributes. We may also collect anonymous demographics about visitors to, and around our stations, such as the number of nearby visitors, potential genders or ages, and the amount of time a charging station may have the attention of ad viewers.