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Volta Consumer Privacy Notice

What does this Privacy Notice cover?

This Privacy Notice provides information regarding the processing of your personal data when using services and/or purchasing products from or on behalf Volta group (“Volta” or “we”), which is part of the Shell group of companies, whether as:

This Privacy Notice explains what personal data are processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how we share your personal data, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

Special Notice - if you are under 16 years old. Processing children’s personal data

We do not intentionally collect personal data of individuals under 16 years old. If you are under 16 years old (or a different age to reflect local legal requirement as communicated on the website in your location) please do not send us your personal data for example, your name, address and email address. If you wish to contact Volta in a way which requires you to submit your personal data (such as for education or innovation events) please get your parent or guardian to do so on your behalf.

What personal data do we process about you? Collection of information

We collect information, including personal data about you, as a customer, user of our Charging Stations, user of Volta Apps and/or visitor to a Volta Website or Volta administered social media page (‘Volta Social Media Page’). This information may be either:

Shell view of the customer

With the aim of ensuring you have a seamless experience with the Shell group (Volta being part of the Shell group of companies), and depending upon the nature of your engagement with Shell, we combine information gathered from the sources referred to above to create a personal profile of you. This enables you to interact with different Shell companies more easily and ensures we have the most up to date information about you in order to better develop services and products and to tailor offers relevant to your specific interests.

Please note however, you have the ability to control how Shell uses this information. You can opt out of having your personal data combined in this way. For further details, please refer to section ‘How to exercise your rights’.

Why do we process your personal data?

The personal data covered by this Privacy Notice are only processed:

We use precise geolocation information to facilitate our Services, including helping you navigate to Charging Stations. We may also use aggregated location information to measure the effectiveness of advertising, and to serve relevant ads by Volta or our advertising partners.

Where the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

What are the consequences of not providing your personal data?

Where you choose not to provide us with information set out above for the purpose of using Volta products and services the only consequence is that it will affect your ability to fully interact with the Volta products and services

Who is responsible for any personal data collected?

Volta Inc., a Delaware corporation having offices at 155 De Haro Street, San Francisco, California 94103, USA on behalf of itself and the relevant Volta affiliates within the Volta group of companies.

For what purposes do we process your personal data?

We process your personal data for the purposes of:

or for a secondary purpose where it is closely related, such as:

We do not use or disclose any sensitive personal information for purposes other than to perform the services you request, provide the goods to you, verify or maintain the quality or safety of our services or applications as permitted by applicable data privacy regulations except as otherwise explicitly consented by you prior to collection

Communication and marketing

If you have consented to receive communications from Volta (or if you have previously purchased goods/and or services from us and permitted by local law), you may receive offers that are tailored towards your preferences based on the information gathered about you from the various sources described above in order to provide you with better products and increasingly tailored services.

We may send you service updates and notifications without your advance consent only where such updates and/or notifications are necessary for the proper functioning of the Volta Apps or other services that you use.

You may receive pertinent offers and communications by different channels and you may update your subscription preferences via your personal profile settings anytime or use the unsubscribe functionality for the different digital channels.

Transaction security and preventing, detecting and investigating fraud

When you use a mobile payment application to purchase Volta products, you may be asked to provide additional personal details to complete the transaction. We may use the personal data you provide to prevent, detect and investigate fraud and to enforce the terms and conditions of the mobile payment application.

We may share some information with the service providers involved in mobile payments, including but not limited to your IP address, device ID or unique identifier, loyalty card number for the purposes detailed above as well as for the purposes of collecting points, device type, geo-location information, connection information (for e.g. wi-fi) and mobile network information.

Your rights in relation to your personal data

We aim to keep our information as accurate as possible. You can request:

How to exercise your rights

If you would like to opt out of marketing communications, request access to, correction or deletion of your personal data, or request that the processing of your personal data be restricted, please either-

contact or (888) 264-2208.

The request must:

We cannot respond to your request unless we can verify your identity or authority to make the request. If possible, this can be done by making the request via your password protected account or in the relevant Volta App. If not, we will aim to verify your identity based on personal information we already hold about you. If we need to request further information from you in order to verify your identity we will only use that personal information for the purposes of identifying you or that you have authorized the request.

We will respond to your request consistent with applicable law.

Who can you contact if you have a query, concern or complaint about your personal data?

If you have any issues, queries or complaints regarding the processing of your personal data, please contact us at for further information or for submitting such requests.

You may also contact the Shell Group Chief Privacy Office at Shell International B.V. The Hague, The Netherlands - Trade Register No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague, at

Without prejudice to any rights you may have in line with local law you have the right to lodge a complaint with the Dutch Data Protection Authority whose address is Hoge Nieuwstraat 8, 2514 EL, Den Haag, Netherlands. Please visit for more information.

Cookies and similar technologies

Volta uses cookies and similar technologies that collect and store information when you visit a Volta Website or use a Volta App. This is to enable Volta to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s).

You can control and manage your cookies preferences by adjusting your browser settings, mobile app settings, or using Volta cookie preference tool on Volta websites

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Volta services and we regularly test, assess and evaluate the effectiveness of our security measures.

Who will we share your personal data with?

Your personal data are exclusively processed for the purposes referred to above and will only be shared with:

In addition, we may disclose de-identified, aggregate, or anonymous information about our Website visitors, App users, and Charging Station customers with advertising or marketing partners.

Transfers of your personal data to other countries

Where your personal data have been transferred to companies within the Shell group and/or to authorized third parties located outside of your country we take organizational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data. These measures include contractual obligations imposed on contracting parties preventing the sale of your personal information and Binding Corporate Rules for sharing among the Shell Group. You can find a copy of the Binding Corporate Rules at or by contacting

How long do we hold your personal data for?

Personal data processed by Volta in line with this Privacy Notice will be deleted or rendered anonymous (such that it will no longer be possible to identify you);

We will retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy or internal policies. The criteria we use to determine retention periods for each category of personal data is based on the type of personal data, contractual requirements, or with regards to product or service maintenance and improvements. We will also retain and use personal data as necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies. In some cases, your personal data may be maintained indefinitely.

In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.

Changes to this Privacy Notice

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated June 2023.

Additional Information Regarding US Consumers

Some U.S. states have enacted comprehensive privacy laws. For example, the California Consumer Privacy Act, as amended by the California Privacy Rights Act or ‘CPRA’ (collectively, the ‘CCPA’), Virginia’s Consumer Data Protection Act (‘VCDPA’), the Colorado Privacy Act (‘CPA’), and the Connecticut Data Privacy Act (‘CTDPA’) create additional privacy obligations for businesses and provide consumers with additional privacy rights.

This section supplements the information provided above in the Privacy Notice.

Categories of Personal Information

The categories of personal information gathered about you during the preceding 12 months are those listed above under What personal information do we collect about you? but only to the extent this is relevant to you.

Categories of Third Parties to whom Personal Information has been disclosed

The categories of third party to whom we have disclosed your personal information during the preceding 12 months are those listed above under Who will we share your personal information with? but only to the extent this is relevant to you.We may sell or share your cookie personal information for cross-context behavioral advertising or targeted advertising purposes. We do not knowingly “sell” or “share” the Personal Data, including the Sensitive Personal Data, of individuals under the age of 16.

In addition to the rights detailed in the section above entitled Your rights in relation to your personal information, residents of California, Virgina, Colorado, and Connecticut may exercise the following rights:

You may have the right to appeal our decision on your data subject requests, and can contact us at Please enclose a copy of or otherwise specifically reference the decision you want to appeal. We do not and will not discriminate against you for exercising any of your rights explained in this Privacy Notice whether or not US state law applies to you, including:

You may be entitled, in accordance with applicable local law, to submit a request through an authorized agent. To designate an authorized agent to exercise your rights and choices on your behalf, please provide your authorized agent with signed, written permission demonstrating that they have been authorized by you to act on your behalf.

To Opt Out of Cookies and Sale/Sharing Using Online Tracking Technologies

Opt-out from sale or sharing your data for cross-context behavioral advertising, targeted advertising by providing your choices related to cookies through the “Do Not Sell My Personal Information” link of the relevant site or via your web browser settings.

How to exercise your rights

To submit all other requests, see the section titled How to exercise your rights in the Privacy Notice above.

Changes to this Privacy Notice

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in June 2023.